{"id":3,"date":"2025-02-26T16:43:17","date_gmt":"2025-02-26T16:43:17","guid":{"rendered":"https:\/\/komasolution.com\/?page_id=3"},"modified":"2025-06-06T09:39:12","modified_gmt":"2025-06-06T09:39:12","slug":"politica-de-privacidad","status":"publish","type":"page","link":"https:\/\/komasolution.com\/es\/politica-de-privacidad\/","title":{"rendered":"Pol\u00edtica de privacidad"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66766638 e-flex e-con-boxed e-con e-parent\" data-id=\"66766638\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15f53186 elementor-widget elementor-widget-text-editor\" data-id=\"15f53186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\"><b>Politique de confidentialit\u00e9 \u2013 KOMA Solution<\/b><\/h1>\n<p><b>Derni\u00e8re mise \u00e0 jour : 15 mai 2025<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Chez <\/span><b>KOMA Solution<\/b><span style=\"font-weight: 400;\">, nous accordons une grande importance \u00e0 la confidentialit\u00e9 de vos donn\u00e9es. La pr\u00e9sente politique vise \u00e0 vous informer de mani\u00e8re claire et transparente sur la mani\u00e8re dont vos donn\u00e9es personnelles sont collect\u00e9es, utilis\u00e9es et prot\u00e9g\u00e9es lors de votre navigation sur notre site [<\/span><a href=\"http:\/\/www.komasolution.com\"><span style=\"font-weight: 400;\">www.komasolution.com<\/span><\/a><span style=\"font-weight: 400;\">].<\/span><\/p>\n<h2><b>1. Responsable du traitement<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les donn\u00e9es sont collect\u00e9es et trait\u00e9es par :<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>KOMA Solution<\/b><span style=\"font-weight: 400;\"> \u2013 Agence de communication &amp; marketing<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Immatricul\u00e9e en France \u2013 SIRET : 912 105 699 00017<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Si\u00e8ge : 28 RUE DE LA NESTE 31880 LA SALVETAT-SAINT-GILLES<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Email de contact : direction@komasolution.com<\/span><\/p>\n<h2><b>2. Donn\u00e9es personnelles collect\u00e9es<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Selon votre interaction avec le site, nous pouvons collecter :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Donn\u00e9es d\u2019identification<\/b><span style=\"font-weight: 400;\"> : nom, pr\u00e9nom, entreprise, fonction, email, t\u00e9l\u00e9phone<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Donn\u00e9es de navigation<\/b><span style=\"font-weight: 400;\"> : adresse IP (partiellement anonymis\u00e9e), type de navigateur, pages consult\u00e9es, dur\u00e9e de visite<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Donn\u00e9es transmises via formulaires<\/b><span style=\"font-weight: 400;\"> : demande de contact, devis, inscription \u00e0 la newsletter<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Donn\u00e9es marketing<\/b><span style=\"font-weight: 400;\"> : interactions publicitaires (Facebook Ads, Instagram Ads)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<h2><b>3. Finalit\u00e9s du traitement<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vos donn\u00e9es sont utilis\u00e9es pour :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9pondre \u00e0 vos demandes (contact, devis)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assurer la relation client et la gestion commerciale<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Am\u00e9liorer l\u2019exp\u00e9rience utilisateur sur le site<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analyser la fr\u00e9quentation du site (Google Analytics)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diffuser des campagnes publicitaires pertinentes (Pixel Meta)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vous adresser, avec votre accord, des informations ou offres promotionnelles<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<h2><b>4. Bases l\u00e9gales<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Nous traitons vos donn\u00e9es sur la base de :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Votre consentement<\/b><span style=\"font-weight: 400;\"> (formulaires, cookies marketing)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u2019int\u00e9r\u00eat l\u00e9gitime<\/b><span style=\"font-weight: 400;\"> de KOMA Solution (statistiques, s\u00e9curit\u00e9)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>L\u2019ex\u00e9cution d\u2019un contrat<\/b><span style=\"font-weight: 400;\"> ou de mesures pr\u00e9contractuelles<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Le respect d\u2019obligations l\u00e9gales<\/b><b><br \/><br \/><\/b><\/li>\n<\/ul>\n<h2><b>5. Outils utilis\u00e9s<\/b><\/h2>\n<h3><b>Google Analytics<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nous utilisons <\/span><b>Google Analytics<\/b><span style=\"font-weight: 400;\"> pour comprendre comment notre site est utilis\u00e9. Les donn\u00e9es sont anonymis\u00e9es (adresse IP partiellement masqu\u00e9e) et servent uniquement \u00e0 produire des statistiques d\u2019audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vous pouvez d\u00e9sactiver ce suivi ici : <a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\" rel=\"nofollow\">https:\/\/tools.google.com\/dlpage\/gaoptout<\/a><\/span><\/p>\n<h3><b>Pixel Meta (Facebook \/ Instagram)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nous utilisons le <\/span><b>Pixel Meta<\/b><span style=\"font-weight: 400;\"> pour mesurer l\u2019efficacit\u00e9 de nos campagnes publicitaires et adapter nos contenus. Ce pixel permet \u00e0 Meta Platforms de croiser certaines donn\u00e9es de navigation avec votre profil si vous \u00eates connect\u00e9 \u00e0 Facebook ou Instagram.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vous pouvez g\u00e9rer vos pr\u00e9f\u00e9rences sur Meta ici :<\/span><a href=\"https:\/\/www.facebook.com\/adpreferences\/ad_settings\"> <span style=\"font-weight: 400;\">https:\/\/www.facebook.com\/adpreferences\/ad_settings<\/span><\/a><\/p>\n<h2><b>6. Cookies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Lors de votre premi\u00e8re visite, un <\/span><b>bandeau cookies<\/b><span style=\"font-weight: 400;\"> s\u2019affiche pour recueillir votre consentement. Nous utilisons trois types de cookies :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Essentiels<\/b><span style=\"font-weight: 400;\"> : n\u00e9cessaires au fonctionnement du site (non soumis \u00e0 consentement)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Statistiques<\/b><span style=\"font-weight: 400;\"> : pour mesurer l\u2019audience (Google Analytics)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Marketing<\/b><span style=\"font-weight: 400;\"> : pour le suivi publicitaire (Pixel Meta)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vous pouvez <\/span><b>accepter<\/b><span style=\"font-weight: 400;\">, <\/span><b>refuser<\/b><span style=\"font-weight: 400;\"> ou <\/span><b>personnaliser<\/b><span style=\"font-weight: 400;\"> vos choix \u00e0 tout moment via le lien \u00ab G\u00e9rer les cookies \u00bb en bas de page.<\/span><\/p>\n<h2><b>7. Destinataires des donn\u00e9es<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vos donn\u00e9es sont uniquement destin\u00e9es \u00e0 :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019\u00e9quipe de KOMA Solution<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nos sous-traitants techniques (h\u00e9bergeur, prestataires web ou marketing)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nos partenaires publicitaires (ex. : Meta Platforms, Google), dans le cadre d\u2019un usage strictement encadr\u00e9 par le RGPD<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Aucun transfert non autoris\u00e9 ou vente de vos donn\u00e9es n\u2019est effectu\u00e9.<\/span><\/p>\n<h2><b>8. Dur\u00e9e de conservation<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donn\u00e9es de contact : 3 ans apr\u00e8s le dernier \u00e9change<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donn\u00e9es clients : 5 ans apr\u00e8s la fin de la collaboration<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cookies : 13 mois maximum<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Donn\u00e9es de facturation : 10 ans (obligation l\u00e9gale)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<h2><b>9. Vos droits<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Conform\u00e9ment au RGPD, vous disposez des droits suivants :<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Acc\u00e8s \u00e0 vos donn\u00e9es<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rectification<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Effacement (\u00ab droit \u00e0 l\u2019oubli \u00bb)<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opposition au traitement<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limitation<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portabilit\u00e9<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retrait de votre consentement<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Vous pouvez exercer vos droits \u00e0 tout moment \u00e0 l\u2019adresse suivante :<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> \ud83d\udce7 <\/span><b>direction@komasolution.com<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> \ud83d\udcee ou par courrier \u00e0 : 28 RUE DE LA NESTE 31880 LA SALVETAT-SAINT-GILLES<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Une r\u00e9ponse vous sera apport\u00e9e sous 30 jours maximum.<\/span><\/p>\n<h2><b>10. S\u00e9curit\u00e9<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Nous mettons en place des mesures de s\u00e9curit\u00e9 adapt\u00e9es pour prot\u00e9ger vos donn\u00e9es contre tout acc\u00e8s non autoris\u00e9, perte ou divulgation (connexion HTTPS, h\u00e9bergeur s\u00e9curis\u00e9, limitation des acc\u00e8s internes).<\/span><\/p>\n<h2><b>11. Transferts hors UE<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Les outils comme Google Analytics et le Pixel Meta peuvent impliquer des transferts de donn\u00e9es vers des pays hors UE (notamment les \u00c9tats-Unis). Ces transferts sont encadr\u00e9s par des clauses contractuelles types valid\u00e9es par la Commission europ\u00e9enne.<\/span><\/p>\n<h2><b>12. R\u00e9clamation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Si vous estimez que vos droits ne sont pas respect\u00e9s, vous pouvez introduire une r\u00e9clamation aupr\u00e8s de la <\/span><b>CNIL<\/b><span style=\"font-weight: 400;\"> :<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"https:\/\/www.cnil.fr\"> <span style=\"font-weight: 400;\">www.cnil.fr<\/span><\/a><\/p>\n<h2><b>13. Mise \u00e0 jour<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">KOMA Solution se r\u00e9serve le droit de mettre \u00e0 jour cette politique \u00e0 tout moment. La date de mise \u00e0 jour sera indiqu\u00e9e en haut de cette page. En cas de modification majeure, les utilisateurs seront notifi\u00e9s.<\/span><\/p>\n<h2 class=\"wp-block-heading\"><br \/><br \/><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de privacidad - KOMA Solution<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Koma Solution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/komasolution.com\/es\/politica-de-privacidad\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9\" \/>\n<meta property=\"og:description\" content=\"Politique de confidentialit\u00e9 \u2013 KOMA Solution\" \/>\n<meta property=\"og:url\" content=\"https:\/\/komasolution.com\/es\/politica-de-privacidad\/\" \/>\n<meta property=\"og:site_name\" content=\"Koma Solution\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-06T09:39:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/komasolution.com\\\/privacy-policy\\\/\",\"url\":\"https:\\\/\\\/komasolution.com\\\/privacy-policy\\\/\",\"name\":\"Politique de confidentialit\u00e9 - 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