Privacy policy - KOMA Solution
Last update: May 15, 2025
At KOMA SolutionYour privacy is very important to us. The purpose of this policy is to provide you with clear and transparent information on how your personal data is collected, used and protected when you browse our site [www.komasolution.com].
1. Data controller
Data are collected and processed by :
KOMA Solution - Communication & marketing agency
Registered in France - SIRET: 912 105 699 00017
Headquarters: 28 RUE DE LA NESTE 31880 LA SALVETAT-SAINT-GILLES
Contact email: direction@komasolution.com
2. Personal data collected
Depending on your interaction with the site, we may collect :
- Identification data surname, first name, company, job title, email, telephone number
- Navigation data IP address (partially anonymized), browser type, pages viewed, length of visit
- Data transmitted via forms : contact request, quotation, newsletter subscription
- Marketing data advertising interactions (Facebook Ads, Instagram Ads)
3. Purpose of processing
Your data will be used for :
- Respond to your requests (contact, quotation)
- Customer relations and sales management
- Improve the user experience on the site
- Analyze website traffic (Google Analytics)
- Deliver relevant advertising campaigns (Pixel Meta)
- Send you, with your consent, information or promotional offers
4. Legal basis
We process your data on the basis of :
- Your consent (forms, marketing cookies)
- Legitimate interest from KOMA Solution (statistics, security)
- Contract performance or pre-contractual measures
- Compliance with legal obligations
5. Tools used
Google Analytics
We use Google Analytics to understand how our site is used. Data is anonymized (IP address partially masked) and used solely to produce audience statistics.
You can deactivate this tracking here : https://tools.google.com/dlpage/gaoptout
Pixel Meta (Facebook / Instagram)
We use the Pixel Meta to measure the effectiveness of our advertising campaigns and adapt our content. This pixel enables Meta Platforms to cross-reference certain browsing data with your profile if you are connected to Facebook or Instagram.
You can manage your Meta preferences here : https://www.facebook.com/adpreferences/ad_settings
6. Cookies
On your first visit, a cookies banner is displayed to collect your consent. We use three types of cookies:
- Essentials necessary for the operation of the site (not subject to consent)
- Statistics for audience measurement (Google Analytics)
- Marketing for advertising tracking (Pixel Meta)
You can accept, refuse or customize your choices at any time via the "Manage cookies" link at the bottom of the page.
7. Recipients of data
Your data will only be used by :
- The KOMA Solution team
- Our technical subcontractors (hosting, web or marketing service providers)
- Our advertising partners (e.g. Meta Platforms, Google), within the framework of a use strictly framed by the RGPD.
No unauthorized transfer or sale of your data takes place.
8. Shelf life
- Contact data: 3 years after last exchange
- Customer data: 5 years after end of collaboration
- Cookies: 13 months maximum
- Billing data: 10 years (legal obligation)
9. Your rights
In accordance with the RGPD, you have the following rights:
- Access to your data
- Rectification
- Erasure ("right to be forgotten")
- Opposition to processing
- Limitation
- Portability
- Withdrawing your consent
You may exercise your rights at any time at the following address:
📧 direction@komasolution.com
📮 or by post to : 28 RUE DE LA NESTE 31880 LA SALVETAT-SAINT-GILLES
We will get back to you within 30 days.
10. Security
We implement appropriate security measures to protect your data against unauthorized access, loss or disclosure (HTTPS connection, secure host, restricted internal access).
11. Transfers outside the EU
Tools such as Google Analytics and Pixel Meta may involve data transfers to countries outside the EU (notably the United States). These transfers are governed by standard contractual clauses validated by the European Commission.
12. Claims
If you feel that your rights have not been respected, you can lodge a complaint with the CNIL :
www.cnil.fr
13. Update
KOMA Solution reserves the right to update this policy at any time. The date of the update will be indicated at the top of this page. Users will be notified of any major changes.